This passage outlines common ways in which companies aim to resolve disputes between their workers. There are two main approaches to dispute resolution within a company. The first of these is the ‘evaluation’ approach. This method encourages a meeting between the disputing parties to identify the issues between them. A neutral third party, often a team leader, listens to their issues and aims to find a reasonable compromise to impose upon the parties. There are often sanctions outlined for any breach of this compromise. The second way in which companies often resolve disputes between workers is through the ‘facilitative’ approach. This method encourages open communication, identifying common ground and encourages the parties to the dispute themselves to find a solution, rather than a third party. A benefit of this approach is that the parties get to discuss their issues openly and provides an opportunity for each party to apologise and move forward.